Troubleshooting

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Cannot connect to the Neo4j store

Can be caused by:

Neo4j does not accept incoming connections.

Check whether you have adapted the neo4j.conf file as described in the Installation instruction.

The Neo4j server is not at the indicated location.

When InterActor, which is running from a Docker container, cannot locate the Neo4j server, review paragraph 4. GO TO THE INTERACTOR SITE of the Installation instruction.

Cannot log on using my credentials

Can be caused by:

The config.json file is not present or does not correspond to the Neo4j store you want to connect to.

To be edited.

The IA_User node has been deleted from the Neo4j instance.

Assuming you are the root user, go to /settings and check whether the user exists.

If the user does not exist, recreate the user.

The user has forgotton his password.

Assuming you are the root user, go to /settings and check whether the user exists.

Reset the user's password.